Question 1

Can I use online discounts in the physical store and vice versa?

Accepted Answer

No, discounts available on our website and in-store are independent of each other and cannot be combined. Each offer is unique to its platform.

Question 2

How can I let you know about special requirements or instructions?

Accepted Answer

If you have any special requirements or instructions, just email us at artzoindia@gmail.com with your order number. We'll take care of the rest because your needs are our top priority!

Question 3

What if an item I ordered is not in stock?

Accepted Answer

We usually give ample notice to the customer if that's the case. Either you can wait until we source the stock or we can refund the money to you and inform you once it is back in stock.

Question 4

What about returns/refunds?

Accepted Answer

We generally discourage returns becuase we want to give the freshest possible material to every customer. We will not accept return of goods bought on Special sale or discount or larger items like Easels.
However, we are quite accomodating in case of colour exchange or other return requests, email us and we will process your returns on a case to case basis.

Question 5

What should I do if I receive a damaged product?

Accepted Answer

We use the best packing methods, but if your package is obviously tampered with or has severe transit damage, reach out to us immediately. We'll address the issue right away!

Question 6

Is registration compulsory?

Accepted Answer

Yes. Registration is compulsory. We do this to ensure each and every customer is authentic. You will be auto registered the first time around. Your email ID will be your username and you can always reset your password when required.

Question 7

What should I do if my payment didn't go through?

Accepted Answer

If your payment didn't go through, log in with your email and password. Click on your email account at the top left corner of the page to go to the checkout page. From there, you can complete the transaction by selecting Card or Net Banking payment. If you need help, feel free to reach out to us!

Question 8

How do I track my order?

Accepted Answer

You'll receive an email with the courier details and tracking ID. Just follow the link in the email to see the order notes our staff add once your product is shipped. We keep you updated every step of the way. If you have any questions, feel free to email us!

FAQ

INFORMATION